TechgnosisWeb Prime

… and this is not an opinion, it’s a goddamn fact.

Ever since we had to move to Dorado, I’ve been receiving ‘broadband’ service from Liberty Cablevision. Don’t have much of a choice, really. They’re pretty much the only provider out here. $60 a month for 512 kbps. Highway robbery, I know, but then again, Puerto Rico kinda sucks.

So, for the first few months, all was good, it worked as advertised. But for the past month and a half, almost like clockwork, as soon as the sun goes down, my connection turns to shit. Download speeds regularly dip below dial-up level, and insanely high ping times, in the thousands, make online games like WoW nearly unplayable.

Now, I understand that connection speeds and response times naturally suffer a little at night as everyone gets home and boots up their machine. And if I was getting, say, 450 kbps speeds and 300-350 ping times at night, I’d say that’s what I can blame it on. But it’s ridiculous to expect me to put up with download speeds averaging around 100 kbps, with ping times in the 1000 to 2000 range and higher.

My girlfriend, of course, has had to put up with the worst of it, since she is usually up most nights hitting the WoW pretty hard. With how the connection’s been over the past month or so, it’s pretty much been pointless to even try to log on.

I understand that service goes to shit sometimes, that’s why tech support lines exist. Hell, I make a living out of fixing computers that have gone nuts for some reason or another. But when you call for service and are roundly ignored, when they try to blame the connection problems on your computer or router, and when they make your SO spend 2 fucking days waiting for a tech support guy to show up and never come, well.. that’s going above and beyond the call of suck.

So, to recap: My connection currently blows donkey dong. It’s Liberty’s fault, since I have examined every fucking inch of my home setup, and I make a goddamn living by setting up computer networks that have to be up 24/7, so I would know. And when you try to get them to fix it, the fuckers give you the phone runaround and never show up when they’re supposed to. $60 a month for this shit? I don’t think so. They’re not getting a cent out of me till they fix it. And in the meantime, I’m telling everyone I can to avoid these fuckers like the plague.